UX Audit Service for e-Commerce Companies
UX Audit Service for e-Commerce Companies
Confusing design hurts your business performance- new data indicates the gap between companies that invest in UX
and those that don't is widening.
32%
Of Companies that score in the top quartile of design, achieve higher revenue growth than their industry peers.
94%
Of first impressions are design-related.
Fix my UX
Poor UX is a silent killer of customer retention.
Of unsatisfied customers will never complain; they simply leave and never return.
91%
Are your users
struggling to see the
true value of your
product?
Sometimes the problem is not obvious,
however the signals are there.
Good traffic, but low
engagement?
Apps Slowing down
sales?
Customer Analysis
Paralisis?
You can feel the frustration when
you look at your Shopify Speed Score
and see it's in the red, despite
having a "premium" theme.
Support Ticket Inflation?
The most frustrating period for any SaaS
business is the "Day 1 Drop-off." Users
sign up but never return because they don't
see the value quickly enough.
You have a Mega Menu because you
want to show off your entire catalog,
but your heatmaps show users clicking
once and then bouncing.
The most frustrating you’ve mastered
the hard part- getting people to the site,
but once they arrive, it’s like they’re
walking into a store, looking at the
floor, and walking right back out.
Poor UX is a silent killer of customer retention.
Of unsatisfied customers will never complain; they simply leave and never return.
91%
32%
Of Companies that score in the top quartile of design, achieve higher revenue growth than their industry peers.
94%
Of first impressions are design-related.
Fix my UX
Are your users struggling to see
the true value of your product?
Apps Slowing down sales?
Customer Analysis Paralisis?
Support Ticket Inflation?
You can feel the frustration when you look at your
Shopify Speed Score and see it's in the red, despite
having a "premium" theme
You have a Mega Menu because you want to
show off your entire catalog, but your heatmaps
show users clicking once and then bouncing.
Your Customer Satisfaction (CSAT) scores are dropping
because your support team is overloaded with simple
"How do I..." questions.
The most frustrating you’ve mastered the hard part-
getting people to the site, but once they arrive, it’s like
they’re walking into a store, looking at the floor, and
walking right back out.
Sometimes the problem is not obvious, however the signals are there.
Good traffic, but low engagement?
Let's Talk
UX Audit FAQ's
What is a UX audit?
A UX audit is a strategic deep-dive into your product’s health. Where the entire user journey in mapped out to pinpoint exactly where friction is killing your conversions. By identifying the bottlenecks that cause user frustration, we turn a 'confusing interface' into a streamlined revenue engine.
Why is a UX audit important?
A UX audit replaces guesswork with a data-driven diagnosis of your product’s performance. Even the most polished SaaS platforms harbor hidden friction points that silently erode conversion rates and drive up churn. By identifying these invisible bottlenecks, an audit transforms 'gut feelings' into a strategic roadmap for reclaiming lost revenue and improving user retention.
How long does a UX audit take?
The audits included in this service can take five to seven business days, while more complex SaaS platforms may require up to a few weeks for a deep dive.
What's the difference between a UX audit and user testing?
A UX audit is an expert-led evaluation where your product’s interface, flows, and usability are anylized based on industry best practices, design heuristics, and data insights. It’s faster, less resource-intensive, and highlights clear issues from a design perspective. User testing, on the other hand, directly involves users interacting with your product while they are observed and feedback is collected.
How do I know if my product needs a UX audit?
If you're wondering whether you need a UX audit, the answer is likely yes. Key warning signs include high traffic that fails to convert, a surge in support tickets for basic tasks, and users who 'ghost' your product mid-journey. When core features are ignored or users find your interface confusing, it’s a clear signal of friction. Whether you're preparing for a relaunch, a new feature rollout, or a high-stakes investor pitch, a UX audit ensures your product isn't just functional, but high-performing
What do UX audit services include
The UX audits are conducted to identify gaps in your product's user experience. This typically include: Competitor analysis Heuristic evaluation Information architecture analysis User flow maps Visual design review UX audit report (with identified problems and recommended solutions).
What is a UX audit?
A UX audit is a strategic deep-dive into your product’s health. Where the entire user journey in mapped out to pinpoint exactly where friction is killing your conversions. By identifying the bottlenecks that cause user frustration, we turn a 'confusing interface' into a streamlined revenue engine.
Why is a UX audit important?
A UX audit replaces guesswork with a data-driven diagnosis of your product’s performance. Even the most polished SaaS platforms harbor hidden friction points that silently erode conversion rates and drive up churn. By identifying these invisible bottlenecks, an audit transforms 'gut feelings' into a strategic roadmap for reclaiming lost revenue and improving user retention.
How long does a UX audit take?
The audits included in this service can take five to seven business days, while more complex SaaS platforms may require up to a few weeks for a deep dive.
What's the difference between a UX audit and user testing?
A UX audit is an expert-led evaluation where your product’s interface, flows, and usability are anylized based on industry best practices, design heuristics, and data insights. It’s faster, less resource-intensive, and highlights clear issues from a design perspective. User testing, on the other hand, directly involves users interacting with your product while they are observed and feedback is collected.
How do I know if my product needs a UX audit?
If you're wondering whether you need a UX audit, the answer is likely yes. Key warning signs include high traffic that fails to convert, a surge in support tickets for basic tasks, and users who 'ghost' your product mid-journey. When core features are ignored or users find your interface confusing, it’s a clear signal of friction. Whether you're preparing for a relaunch, a new feature rollout, or a high-stakes investor pitch, a UX audit ensures your product isn't just functional, but high-performing
What do UX audit services include
The UX audits are conducted to identify gaps in your product's user experience. This typically include: Competitor analysis Heuristic evaluation Information architecture analysis User flow maps Visual design review UX audit report (with identified problems and recommended solutions).
Grethan Pienaar 2026 | Designer | grethanpienaar@gmail.com
Grethan Pienaar 2026 | Designer | grethanpienaar@gmail.com